If you’re hungry for success and seeking a career in premium customer service, this is the job you’ve been looking for! We are looking for a dynamic and self-motivated Technician to join our Dyson Customer Service Team, where we transform every category, we enter with radical and iconic reinventions that work, perform and look very different. If you have excellent technical and customer service skills, we’d love to hear from you!
Why Join Us:
At Dancom, we offer more than just a job; we are providing a platform for professional growth and development.
- Career Growth: We provide opportunities for professional development and advancement within our organization.
- Collaborative Environment: Join a supportive team where your contributions are valued and recognized.
- Meaningful Staff Rewards: As a high performer, we make sure your contributions are recognized and celebrated.
What You Can Be Expected To Do:
- Perform Service and Repair of Dyson products.
- To communicate with customers when required as part of service requirement.
- Control and usage of PRONTO (ERP & CRM software).
- Control and usage of inventory.
- Produce timely and detailed reports.
- To deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
- To adhere to company policy including and not limited to procedures, social compliance, and business integrity policy.
What This Role Will Require:
• Minimum Diploma or Certificate in Engineering field.
• Ability to troubleshoot, test, repair and service technical equipment.
• Proven service experience
• Good command of English
• Ability to work flexible shifts when required and to adapt to changing work schedule